Returns and Exchanges
Holiday 2014 Returns
Infinity Shoes is happy to offer an extended return period for all orders placed between November 26th, 2014 and December 12th, 2014. Orders placed during this timeframe must be postmarked by January 12, 2015 to be eligible for a return. All orders placed after December 12th, 2014 must be returned within the standard 30 day postmark deadline listed on the back of your invoice.
Infinity Shoes is happy to accept returns on UNWORN MERCHANDISE within 30 days of the order being shipped. Infinity Shoes does not accept returns of worn or in any way modified merchandise. New, unworn merchandise will be refunded in the same manner it was paid for. If you wish to return an item, please follow the instructions below.
Items marked Clearance are not eligible to be returned for a refund. Occasionally, some special promotions or sales will make purchased items FINAL SALE. Final Sale items cannot be returned for a refund or store credit to InfinityShoes.com. Final Sale items are marked as such via the promotions used for them or in their product descriptions.
Refused and undeliverable packages
Since our products are in high demand, and our inventory is constantly changing, Infinity Shoes does not offer exchanges. If for some reason you are unhappy with your purchase, and would like to replace it with something else, simply place a new order for the desired items, and return your original purchase to us following the instructions above. Because of the time involved in shipping and processing your return, we recommend that you place a new order right away to ensure the item you want is in stock. If you have any questions please do not hesitate to contact us.
International orders of non-clearance shoes can be returned to Infinity Shoes for a refund. Clearance items and accessories shipped outside of the United States are ineligible to be returned for a refund or for a store credit.
The post mark deadline for shoes shipped internationally is 15 days after the shoes are delivered. Please include your original invoice and the USPS delivery confirmation along with the shoes.
Shoes must be unworn and in their original shoe box. Shoe boxes used as packaging material will incur a restocking fee of $8.95. InfinityShoes.com is not able to issue a UPS or USPS return shipping label for any International shipments. InfinityShoes.com is not responsible for the tracking number, method of shipment or cost of returning the shoes.
Customers will only receive reimbursement for the cost of the merchandise. Customs, taxes, outbound shipping and inbound shipping charges will not be reimbursed.
If the shoes have been worn or become damaged, Infinity Shoes will pay for the cost of having the shoes repaired. Infinity Shoes is not responsible for an exchange or return of worn shoes with repairable damages.
In Store Returns
If you wish to return an item purchased online, please drop the package off at Walker & Whyte (390 Broadway, New York, NY 10013). This is the only location at which we currently accept drop offs. Online orders cannot be dropped off at any of our other store locations. For in store returns, please be aware of the following:
Price adjustments will be honored if the customer's request is received within seven business days of the UPS shipping date. Price adjustments will not be issued on any orders placed during a promotion.
Please open your package and inspect the goods immediately upon receipt. If an item appears to be worn, damaged, or missing parts please notify us within two days of the UPS delivery date by email (email@example.com) or by using the contact form on our website. Please include your order number, description of the issue, and if necessary, a picture of the issue. We will then assess and rectify the situation. If we are not contacted within two days of receipt the order will be considered to have been received in proper condition.
InfinityShoes.com guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify. If an item becomes defective after use please notify us by email (firstname.lastname@example.org) or by using the contact form on our website. Please include your order number, description of defect, and a picture.
If you do receive a return authorization, the items will be inspected upon receipt. We will evaluate it and resolve the situation. Our returns department will have the final say on whether the damage is a manufacturer defect or is the result of normal wear and tear. Please note that normal wear and tear does not qualify for a refund or store credit.
Socks and Shoe Accessories
Please note that all socks and shoe accessories are FINAL SALE and are not eligible to be returned for a refund or store credit.
Clearance items returned to InfinityShoes.com are eligible to be returned for a store credit to be used for a future purchase, tied to the customer's account or e-mail address.
Please note that clearance items shipped internationally are not eligible to be returned for a refund or store credit.
Questions? Call 1-888-882-1055 or contact us by using the contact form on our website. Please have your order number readily available.