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Easy Returns

Easy Returns

Infinity Shoes is happy to accept returns on unworn merchandise within 30 days of shipment, in the original shoe box, with all included packing materials. Merchandise that has been modified in any way will not be eligible for a return. Refunds will be issued to the original form of payment. Returns do not require an authorization number, so there is no need to use the Return Label Request form at the bottom of the page.

If your merchandise has been damaged in transit, please notify us immediately by emailing [email protected] or speak to a member of our customer service team by calling 888-882-1055.

Use of the included pre-paid Return Label will incur a fee of $8.95 for the first item and $5 for each additional item and will be deducted from the refund. Orders shipped outside of the U.S. will not include a return label. You can also select your own shipping method and send your return to:

 

Infinity Shoes Returns

390 Broadway

New York, NY 10013

 

Please note:

  • Original outbound shipping costs will not be refunded.
  • Any item returned without its original shoe box or sent using the original shoe box as the shipping package will incur an $8.95 restocking fee.
  • Any package received after the 30 day return deadline, including any item deemed to be worn or damaged by the customer, will be ineligible for return. The items will be re-shipped to you and the purchasing credit card will be charged with any associated outbound shipping costs.
  • Original shipping costs, if any, will not be refunded. Please note that InfinityShoes.com is not able to refund expedited shipping costs under any circumstances.

Exchanges

Since our products are in high demand and our inventory is constantly changing, Infinity Shoes does not offer exchanges. If for some reason you are unhappy with your purchase and would like to replace it with something else, simply place a new order for the desired items and return your original purchase to us.

Clearance Items

Items marked Clearance are eligible to be returned for a store credit that is linked to the customer's Infinity Shoes account or e-mail address. Please note that clearance items shipped Internationally are Final Sale and are not eligible to be returned for a refund or store credit.

International Returns

International orders of non-clearance shoes can be returned to Infinity Shoes for a refund with 15 days of the delivery date. Clearance items and accessories shipped outside of the United States are Final Sale and are not eligible to be returned for a refund or for a store credit. Pre-paid return labels are not available for international orders.

Price Adjustments

Price adjustments will be honored if the customer's request is received within seven business days of the shipping date. Price adjustments will not be issued on any orders placed during a promotion.

Questions? Call 1-888-882-1055 or contact us by using the contact form on our website. Please have your order number readily available.

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Return Request Form


Order Information *





Product Information *



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Do you want a UPS return label?


If you choose to use our label, you will be billed $8.95 for the first item and $5 for each additional item. This amount will be deducted from your refund.
Making an exchange?  Click here for details.

Reason For Return *








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