Help and Assistance
Thank you for shopping with InfinityShoes.com. Whether you are a new customer or a loyal shopper of our site, we want to make certain that your experience on InfinityShoes.com is easy and problem free. To this end, we have attempted to answer some of the most commonly asked questions in the sections below. If you cannot find the answer to your question, or need more clarification, please email customer service and one of our associates will be happy to assist you.
Infinity Shoes is always glad to hear from you and would be happy to help with any questions you may have. If you would like to send us an email, please fill out our contact form and a customer service associate will respond to you within one business day. As an alternative, we can be reached by any of the following methods:
By Phone: 1-888-882-1055 (Monday through Friday, 10am to 6pm)
By Fax: 1-212-966-5234
By Mail: Infinity Shoes
How will I know if my order is confirmed?
Can I make changes to or cancel my online order once it has been placed?
How can I track the status of my order?
What if I ordered an item that is out of stock?
The item I would like to purchase is currently out of stock, will it become available again?
I would like to place an order for a clearance item, what is the return policy?
The price of an item I purchased has recently been reduced, do you offer price adjustments?
I have been issued store credit, how do I apply it to my order?
I have a coupon code, how do I apply it to my order?
Billing and Shipping
What forms of payment are accepted for online purchases?
When does InfinityShoes.com charge my card?
I canceled my order but there still seems to be a charge on my credit card.
I want to cancel my order but it has already been shipped, what should I do?
Will I be charged sales tax on my order?
What shipping options can I choose from?
What does "Address 2" mean? Should I enter an alternative shipping address in this text box?
When will my order ship?
Can I ship to a P.O. Box or Military Address (APO)?
Can I place an order to a country outside of the US?
My package was refused/unable to deliver, what should I do?
Returns and Exchanges
What is Infinity Shoes' Return Policy?
Can I exchange an item for another size, style, or color?
What is Infinityshoes.com policy for damaged or defective items?
Does InfinityShoes.com stand behind manufacturer's defects?
Can I use the same return label multiple times?